About Us
This web site is owned and operated by LT Garage Doors Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
LT Garage Doors LTD
Unit 9 Norton Industrial Estate, Bellerton Lane, Norton, Stoke on Trent, Staffordshire, ST6 8ED
01782 533552 / ltgaragedoors@gmail.com
Office of Trading:
Unit 9 Norton Industrial Estate, Bellerton Lane, Norton, Stoke on Trent, Staffordshire, ST6 8ED
Phone: 01782 533552
Email: ltgaragedoors@gmail.com
Registered in England & Wales
COMPANY NO: 09742852
VAT NO: 930224855
Making A Purchase
Making a purchase could not be easier. We accept card payments including Visa and Master Card.
Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. By emailing us.
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 456 6031.
Dispute Ombudsman
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Delivery Schedule
We deliver your order right away on all spare parts in stock . We will normally send your order to you in 5 – 10 working business days. We will send you an E mail for the delivery times for new garage doors . International orders are generally received in under 15 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01782 533552 (International +44 1782 533552 or write to us at LT Garage Doors Ltd, Unit 9 Norton Industrial Estate, Bellerton Lane, Norton, Stoke on Trent, ST6 8ED.